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Terms and Conditions

Terms and Conditions of Appliance Service and Sales

Prices are given and all orders accepted subject to the following terms and conditions not withstanding anything, which may be stated to the contrary on customers order forms, verbally, or in correspondence. No person has the authority on behalf of the company to vary any conditions except the present owner.

All Purchases are to be paid for in full prior to delivery by the various means provided by the company. In cases where the company has arranged finance the appropriate terms and conditions apply. Deposits are not refundable due to special orders and stock being replaced and are not refundable unless prior agreement has been made with one of our sales staff.

Ownership of Goods:
The title of the goods sold by the company to the buyer remains with the company until the goods have been paid for and delivered.

Although it is our intention to be as accurate with pricing as possible the company reserves the right to alter prices even if advertised incorrectly in error. Vat will be charged at the rate applicable at the time of sale.

Delivery & Installation:
Charges for delivery / connection, date and time, are as agreed with our sales staff at the time of sale. If our staff considers the effecting of delivery not to be practical for whatever reason we reserve the right to not deliver the goods until such measures are taken to effect a practical and safe delivery within the changes made. The Company will not accept any liability for any loss, damage, or injury caused by or arising in whole or part, for any delay or failure to effect delivery by any particular date or time.

Installation By Customer:
The customer agrees to install and operate appliance in accordance with the manufacturers instructions {removing packaging and transit bolts etc}.

An appliance is collected on the basis that the transportation costs of collection and possible return will be the sole responsibility of the customer. Loveridges or representatives do not accept any responsibility for any personal injury or loss incurred or damage sustained during transportation/installation. If returned appliance must include original packaging.

Most products carry a manufacturers guarantee with their own terms and conditions, in the event of a problem their service dept is to be contacted. The end use of a product is the responsibility of the buyer; domestic products purchased for use in a commercial environment will carry no guarantee.

Damage to Property:
Whilst care is taken and effort made to prevent damage, due to the nature of goods delivered/repaired and the types of flooring, doorways, furniture & plumbing fittings etc, the company accepts no liability for breakage or damage caused during installation/repair or as a result of the goods being fitted for a period of time. It is the buyer’s responsibility to check plumbing connections do not leak or develop a leak. It is advisable to inspect connections 48 hours after installation. We also recommend that connections be checked at regular intervals after that. No claims can be accepted for food loss unless offered by the manufacturers.

Damage in Transit and Shortages:
Claims for damage, or shortages can only be considered if made to the company in writing, within 3 days of delivery.

Returned Goods:
Goods bought in error within a 7 day period from date of purchase and have not been used, may be subject to a 20% restocking charge at the company’s discretion. The Company shall not be liable for any connection or disconnection costs or travelling expenses incurred even if appliance is deemed to be faulty.

Whilst all appliances are tested after repair, responsibility for early failure can only be accepted in respect of those parts actually fitted by us on invoice at time of repair, providing nothing else has affected the component, which has led to its malfunction. A charge will be made if the appliance has developed a fault other than the above repair. This charge applies even during the warranty period of 6 months. Work carried out by us for contractors is not covered by these terms and conditions. Estimates given to complete a repair are valid for 14 days then the job will be closed if no instruction is given at the time.

Statutory Rights:
These terms and conditions do not affect your statutory rights.


Terms and Conditions of Gas Fitting and Home Improvements

1. For the purpose of this section of the Terms & Conditions the following words shall have the following meanings:

 (a) "The Company" Loveridges

 (b) "The Customer" shall mean the person ororganisation for whom the Company agrees to carry out works & supply materials.

 (c)The Engineer shall mean the representative appointed by the Company.

 2. The Company reserves the right to refuse or decline work at its own discretion. Where the Company agrees to carry out works for the Customer those works shall be undertaken by the designated operative of Company at its absolute discretion.

 3. Where a written estimate has been supplied to the Customer the total charge to the Customer referred to in the estimate/quote be revised in the following circumstances:

 (i) if after submission of the estimate the Customer instructs the Company (whether orally or in writing) to carry out additional works not referred to in the estimate/quote.

 (ii) if after submission of the estimate/quote there is an increase in the price of materials.

 (iii) if after submission of the estimate/quote it is discovered that further works need to be carried out which were not anticipated when the estimate/quote was prepared.

 (iv) if after submission of the estimate/quote it is discovered that there was a manifest error when the estimate/quote  was prepared.

 4. The Company shall not be under any obligation to provide an estimate/quote to the Customer & shall only be bound (subject as herein after) by estimates/quotes given in writing to the Customer from a duly authorised representative of the Company. The Company shall not be bound by any estimates/quotes given orally or in which manifest errors occur.)

 5. Invoices paid late carry a interest rate of 4% per month.However, this is applied at the sole discretion of the company and is not applied automatically.

 6. Where the date and / or time for works to be carried out is agreed by the Company with the Customer, then the Company shall use its best endeavours to ensure that the operative shall attend on the date & at the time agreed. However, the Company accepts no liability in respect of the non attendance or late attendance on site of the operative/engineer or for the late or non delivery of materials.

 7. If the Customer cancels their instructions prior to anywork being carried out or materials supplied then the Customer shall be liable for any related expenditure by the Company had the work been carried out and /or materials supplied in accordance with such instructions.

 8. If, after the Company shall have carried out the works, a fault or defect occurs with the works then the Customer shall give notice verbally (for emergency) and in writing within 12 months to the Company & shall afford the Company, and its insurers, the opportunity of both inspecting such works, & carrying out any necessary remedial works if appropriate. The Customer accepts that if he fails to notify the Company as afore said then the Company shall not be liable in respect of any defects in the works carried out.

 9. The Guarantee shall be for labour only in respect of faulty workmanship for 12 months from the date of completion with the manufacturers warranty in force. The Guarantee will become null & void if the work/appliance completed/supplied by the Company is:

 (a) Subject to misuse or negligence.

 (b) Repaired, modified or tampered with by anyone other than a Company operative. The Company will accept no liability for, or guarantee suitability, materials supplied by the Customer & will accept no liability for any consequential damage or fault.

 10. The company will not guarantee any work in respect of blockages in waste & drainage systems etc.

 Work is guaranteed only in respect of work directly undertaken by the company & payment in full has been made. Any non-related faults arising from recommended work which has not been undertaken by the company will not be guaranteed.

 The company shall not be held liable or responsible for any damage or defect resulting from work not fully guaranteed or where recommended work has not been carried out. Work will not carry a guarantee where the customer has been notified by the operative either verbally or indicated in ticked boxes or in Comments/ Recommendations of any other related work which requires attention.

 The customer shall be solely liable for any hazardous situation in respect of Building Regulations or Gas Warning Notice issued.

 11. Where the Company agrees to carry out works on installations of inferior quality or over ten years old at that date no warranty is given in respect of such works & the Company accepts no liability in respect of the effectiveness of such

Whilst care is taken and effort made to prevent damage, expectation of what the engineer is asked or expected to do  whilst on a job varies , to obtain access to various properties, rooms, spaces , fittings, pipes, cables,  and due to the nature and size and weight of goods delivered/repaired/fitted and the types of flooring, doorways, furniture & plumbing fittings etc, the company accepts no liability for breakage or damage caused during installation/repair or as a result of the goods being fitted for a period of time. We recommend that properties are not vacant immediatly after istallation or are to be checked at regular intervals.

 12. The company ensures all engineers in relation to gas work are Gas Safe Registered under Loveridges Gas Safe Registration Number.

 13. These terms & conditions may not be released,discharges, supplemented, interpreted, varied or modified in any manner except by an instrument in writing signed by a duly authorised representative of the Company & by the Customer. Further, these terms & conditions shall prevail over any terms & conditions used by the Customer or contained or set out or referred to in any documentation sent by the Customer to the Company; by entering into a contract with the Company the Customer agrees irrevocably to waive the application of any such terms & conditions.

 14. The Company shall not be liable for any delay or for the consequences of any delay in performing any of its obligations if such delay is due to any cause whatsoever beyond its reasonable control, & the Company shall be entitled to a reasonable extension of the time for performing such obligations.

15. The customer grants the company the license to photograph any work before and after to be used for adverting or other uses. The customer cannot demand/claim payment for the use of the photographs

16. Any special conditions and notes stated on individual estimates/quotes  are in  addition to these tems & conditions.